Cuisinart Gr-4n Grill Reviews

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I had my Cuisinart GR-4N 5-in-1 Griddler for under 2 years and all of a sudden the temp start to go up extremely high so I contact them for a replacement. They told me I need to pay for shipping back and for the new one shipping as well, its a total of min $35. So I told him its not that the handle or parts are broken, the whole machine is getting hot and it almost burnt my house. He answered, "Did it burnt, if not you have to pay the shipping."...
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