Cuisinart
Cuisinart Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cuisinart has a 2.1 star rating from 253 reviews; 55% would recommend. Rating distribution skews unfavorable (74% unfavorable, 16% positive). Consumers are mostly dissatisfied and cite high price levels.
Key Takeaways for Future Customers
- Read Cuisinart reviews carefully for recurring reliability and warranty issues before purchase.
- Expect mixed outcomes on replacements and refunds; keep receipts and serial numbers handy.
- Prepare for long customer service wait times and possible difficulty obtaining parts or exchanges.
Negative Feedback / Risk Areas
- Frequent complaints about poor customer service responsiveness and inconsistent support.
- Many report defective units, missing parts, limited repairability, and warranty disputes.
- Issues with returns, refunds, billing and repair parts availability increase risk of dissatisfaction.
Positive Feedback
Some customers praise ease of use and note that individual representatives handled problems quickly and sent replacements when honored.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cuisinart has a 2.1 star rating from 253 reviews; 55% would recommend. Rating distribution skews unfavorable (74% unfavorable, 16% positive). Consumers are mostly dissatisfied and cite high price levels.
Key Takeaways for Future Customers
- Read Cuisinart reviews carefully for recurring reliability and warranty issues before purchase.
- Expect mixed outcomes on replacements and refunds; keep receipts and serial numbers handy.
- Prepare for long customer service wait times and possible difficulty obtaining parts or exchanges.
Negative Feedback / Risk Areas
- Frequent complaints about poor customer service responsiveness and inconsistent support.
- Many report defective units, missing parts, limited repairability, and warranty disputes.
- Issues with returns, refunds, billing and repair parts availability increase risk of dissatisfaction.
Positive Feedback
Some customers praise ease of use and note that individual representatives handled problems quickly and sent replacements when honored.
Media from reviews
Dunedin, Florida
To correct a fault in equipment
Not to buy their products!! Because of the lack of response from company, I threw the product out!!
Asked for a live tech, to no avail. Issue should have been resolved, but because service was poor, I threw out my cuisines, and will never buy another one of there products, nor recommend them
Your company has done nothing to correct the issue. I will never purchase from your company again, nor will I ever recommend it to my other chefs.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stow, Ohio
Lifetime Warranty for 722-20NS 8 inch skillet
- - Provided excellent service for at least 8 years of almost daily home use.
- - Non-stick surface no longer prevents certain foods from sticking.
This product has provided excellent service for at least 8 years of almost daily home use. Only non-abrasive cleaning methods have been used, the use of only recommended non-scratching utensils, and exposure to no greater than medium burner heat on a gas range; however, the non-stick surface no longer prevents certain foods from sticking.
- Excellent products i have used before
- None with the exception of this unit
Preferred solution: A replacement skillet of same type. Loved the product!
User's recommendation: Very satisfied with Cuisenart products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No customer service phone number
Company fixed the issue and I have been provided with product replacement.
After another 20 minutes of dead end calls I was finally able to reach an actual English speaking human . They listened to my issues and after verifying my complaint have sent me a new product.
The phone numbers given are for medicare sales. How come after 30 minutes the customer rep told me the service number is valid when it takes you to a medicare sales company.buy elsewhere
User's recommendation: buy elsewhaere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBROKEN KNIVES
- - Knives broke; customer emailed pictures to the company.
- - They were told to return the broken set and wait for a shipping label, taking over two weeks.
I would most definitely to people not to buy their products!! I still have not heard back for them regarding this. I would say for another company who has better customer service and a better policy.
MY KNIVES BROKE SO I EMAILED THE COMPANY. I WAS TOLD TO SEND IN PICTURES WHICH I DID.I RECEIVED AN EMAIL SAYING I HAD TO SEND BACK THE BROKEN SET.
SO I CALLED THE COMPANY NOT ONLY TO HAVE THE AGENT TRANSFER ME TO VOICEMAIL ONCE I ASKED FOR A SUPERVISOR/MANAGER. I CALLED BACK TO ONLY BE TOLD I HAVE TO WAIT FOR ANOTHER SHIPPING LABEL TO BE SENT. ALL THIS MONEY I SPENT FOR THE HANDLES TO BACK AND THE COMPANY MAKE ME WAIT OVER TWO WEEKS NOW FOR A MAKE BELIEVE LABEL!!! ONLY THING THEY KEEP SAYING IS CHECK YOU SPAM/JUNK FOLDER..
WOW WHAT ABOUT MY REPLACEMENT.WHAT IM I SUPPOSE TO USE FOR THE KNIVES SINCE THE HANDLES ARE BREAKING!!! NEVER AGAIN WILL I BUY FROM THEIR PRODUCT
I RECEIVED AN EMAIL SAYING I HAD TO SEND BACK THE BROKEN SET. SO I CALLED THE COMPANY NOT ONLY TO HAVE THE AGENT TRANSFER ME TO VOICEMAIL ONCE I ASKED FOR A SUPERVISOR/MANAGER. I CALLED BACK TO ONLY BE TOLD I HAVE TO WAIT FOR ANOTHER SHIPPING LABEL TO BE SENT. ALL THIS MONEY I SPENT FOR THE HANDLES TO BACK AND THE COMPANY MAKE ME WAIT OVER TWO WEEKS NOW FOR A MAKE BELIEVE LABEL!!!
WHAT IM I SUPPOSE TO USE FOR THE KNIVES SINCE THE HANDLES ARE BREAKING!!! NEVER AGAIN WILL I BUY FROM THEIR PRODUCT
Preferred solution: I WOULD LIKE TO GET SOME WORKING KNIVES AND NOT HAVE TO WAIT A WHOLE MONTH!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCoffee machine stop working
- - Cuisinart machine stopped; code EEO.
- - Customer service contacted; form filled.
- - They asked for $5, I refused, and I won't recommend Cuisinart.
Contacted customer service about a Cuisinart coffee machine that stopped working, reading a code EEO. I contacted the customer service and filled out the form.
They asked me for five dollars, which I refused to give them for a broken machine that I've already paid my hard-earned money for. It's not fair that I have to pay an additional five dollars to get help and try to get another machine.
Not satisfied, I will be emailing, FaceTiming, and Yelp-ing all activity concerns. I will not recommend Cuisinart if this is the way they do business.
- I really like the machine when it was working
Preferred solution: Another machine / coffee maker please
User's recommendation: Not to buy if this is the customer service given after a problem with their materials and products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Babylon, New York
Great customer service
She was Fast, efficient, friendly and professional. Very satisfied how my issue was handled and fixed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
New coffee pot
They were responsive within a reasonable amount of time, and solved my problem I had to cut the cord on the malfunctioning coffee pot, and now they are sending me a new one
Harwich, Massachusetts
Bad service
Over weekend ordered 2 same products in error. Immediately called customer support CLOSED over weekend, order went through.
Now I have to return product at my expense. Bad service that.
User's recommendation: Better service! Free returns
Manhattan, Kansas
Email/product
- - I bought a two-in-1 Cuisinart coffee and pod machine.
- - It has issues and needs exact basket and pot placement to work, and it was expensive.
I recently purchased a two-in-1 Cuisinart coffee machine and pod machine. I've never had so many issues with a coffee machine.
The basket has to be perfectly placed in it. The pot has to be perfectly placed beneath it, or it will all malfunction.
It was too expensive to be this finicky, and I couldn't email you without verifying my own email address, and now you're putting a word limit on my review. Controlling much?
- Finicky
Preferred solution: Nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely Dangerous and Disappointing – DO NOT BUY!
- - The juicer broke while running within weeks, ejecting sharp plastic pieces.
- - The company refused a refund and offered only a replacement.
I've never been so frustrated or so alarmed by a product. We bought this Cuisinart juicer expecting quality, but within less than two months of normal, proper use, the machine literally broke apart while running. Sharp, hard plastic pieces flew out at high speed. This was a serious safety hazard and could have easily injured someone. It was terrifying.
This is not what you expect from a brand like Cuisinart. What's worse is the company's response. After multiple back-and-forth emails, they refused to issue a refund and instead offered only a replacement—why would we want another dangerous, poorly manufactured product? It's unacceptable.
We've used juicers from other brands for years without a single issue. This one barely lasted weeks and could have caused serious harm. I've lost all trust in this brand.
Save yourself the headache, the risk, and the disappointment—do not buy this juicer.
- Cheaply made products for an expensive price and terrible customer service
Preferred solution: Full refund
User's recommendation: DO NOT BUY!
Dayton, Ohio
Missing part
I ordered a water reservoir for my coffee pot and never received it. Delivery driver did not put item at my door of my apartment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRecall issue Cuisinart, food processor, blade, part number, DLC 2011–2011C
The rep was very knowledgeable, polite, understanding, and cordial, and went out of her way to help me out something you don’t get in most service centers these days
We got a new blade some time ago. The blade was deemed defective, and a new blade was supplied. The new blade has now got hairline cracks in the housing.
Preferred solution: I wanted to notify you that the recalled replacement blade is defective and can I get a replacement?
Milwaukee, Wisconsin
4slice toaster is defective. Had 3 different ones.Don’t buy this product
Make a product that works, has decent quality and one the customer can use.
What is wrong with your workers? Pay them more!
User's recommendation: Don’t buy this product
Cranston, Rhode Island
Can't pull a cup before it's finished, trips on to hot plate and boils
- - Carafe lacks a flip top.
- - It leaks on the hot plate and bubbles when replaced.
- - Cannot pull a cup before pot finishes.
- - Would not recommend this.
The glass carafe has no flip top, I cannot pull a cup before the pot is finished it leaks onto the hot plate and bubbles and boils when I put the glass craft back on. I won't recommend this to anybody.
Thank you Dave c. .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor nechsnismv
- - Replaced reservoir on Cuisinart OCC3000 twice in the past year.
- - The coffee release push button is failing again.
- - Concerns about product quality.
I have replaced the reservoir on the cuisinart model # OCC3000,twice in the past year . There is definitely an issue with the push button to release coffee.
Im tired of having to clean the entire counter , and floor .
It is broke again ! I feel this is not the quality of product your company wants to represent .
User's recommendation: Unless you want to replace your coffee maker every 6 months, this is not the product for you !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMi cafetera no calienta
Ya no está calentando el agua y la compré en diciembre. Hablé con Kool y no reservaron nada.
La garantía se había terminado y tenía que contactarme con ustedes. ¿No si me puede ayudar?
Preferred solution: Deliver product or service ordered
About
, , , ,
Cuisinart, presently owned by Conair Corporation, is a leading registered trademark of small kitchen appliances in the USA and Canada. The company was started by Carl Sontheimer in 1971 with the first food processor, which made the brand. Customers can currently choose products in the following categories: bakeware, brick ovens, stand mixers, food processors, waffle makers, etc. Cuisinart appliances in their design are aimed at functionality rather than decor trends. The company offers its products through dealers, as well as via its online store. Cuisinart constantly offers free shipping on all orders over 50 and different discounts on a variety of products. One can also find a huge collection of recipes on the company's website.
Cuisinart is ranked 475 out of 6260 in Appliances and Electronics category
USA, Canada
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