Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

I bought two nine inch round cake pans. They were used appropriately and hand washed every time.

After several years, the coating on one pan began to noticeably flake off. I called and received a replacement. I mentioned the second pan was starting do likewise but they refused to replace both pans. Well, here we are less than a year later with the second pan's coating flaking off into the food cooked in it.

On 9/3/21 I again called in a warranty claim and was told 7-10 business days. That time came and went, no tracking number, no pan. I called and got into such a run around I had to ask for a supervisor. She immediately confused this claim with the first one and got a bit huffy.

I patiently explained the whole story and she backed down, apologized and assured me it was shipping that very day, 9/17/21. So I again waited. No tracking number, no pan. I called today 9/23/21 and the very nice rep could not explain why it was not shipped.

She escalated it to an "investigation" and assured me I would hear from them in 24-48 hours. Nothing happened. I called one last time on 9/28 to be told they are waiting for the warehouse to catch up on orders, that I would get a tracking number and a follow up call from Nicole in 48 hours.

Isn't doing the same thing over and over expecting difference results the very definition of insanity? Five phone calls, zero results = no more buying anything from Cuisinart.

User's recommendation: Don't Buy Cuisinart.

Preferred solution: Deliver product or service ordered.

Cuisinart Pros: Heavy duty pans with nonstick coating.

Cuisinart Cons: Bad customer service, Coating flakes off, Warranty claims are a joke, Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Cuisinart Reviews

  1. 134 reviews
  2. 88 reviews
  3. 40 reviews
  4. 27 reviews
  5. 40 reviews
Cuisinart reviews